Problem: Grameenphone, one of the largest telecom companies in the world, wanted to offer their 65M+ subscribers the flexibility to create custom prepaid plans based on their usage estimates.
Solution:We created an app that allows users to create a custom plan for data, talktime, and SMS, for themselves, other family members, or friends. Our algorithm calculates the overall bundle price and discounts and activates the plan in real time.
Result: This app is now used by over 10M users. The back end and app is able to cater to a large volume of concurrent users.
Problem: One of the largest telecom companies in the world wanted to create a mobile app for their users and vendors for one of their brands.
Solution: We developed native iOS and Android apps for subscribers, and a separate app for SIM card and plan vendors. These apps offer customers end-to-end customer service, from plan creation, profile management, credit top up, to customer support.
Result: These apps are currently the main channel for users and customers for getting service. The daily active user base went to 32k+ within a few days of launch.
Problem: Carpooling is a great way to share rides with other people while commuting. Our client came to us for an app that will help achieve their goal of connecting people in real time for ride-sharing.
Solution: We developed an app that simplifies the commute of the users. Users can set their destination along with a deviation limit. Riders are matched with this by our navigation algorithm based on real time traffic data and location tracking.
Result: This app was quite successful and we are continually improving it by adding new features everyday.
Problem: A readymix concrete and concrete blocks manufacturing company was having issues with control within their organization. Their management wanted to have the overview of their complete business operations.
Solution: Considering the requirement of the client we have implemented Odoo ERP system on their organization throughout their different business operations like Manufacturing, Inventory Management, Sales, Purchase, Accounting etc.
Result: After successful implementation of the ERP solution, our client now enjoys better control over their business. Using different reports and customized modules, they are minimizing their costs and maximizing revenues.
Problem: Telcos all over the world are diversifying their business. They are no more just a seller of voice communication services or talktime, and gradually becoming a Digital Service Provider offering many digital products and solutions. As a part of this, Grameenphone, the biggest telco in Bangladesh, started their E-commerce platform GP Shop.
Solution: We were an integral part of their vision to create a platform where people will be able to buy mobile devices and accessories. GP Shop was built using state of the art technology. It has different dashboards for different stakeholders to ensure that they can collectively make the purchasing process by the users fluid.
Result: After the launch, GP Shop was met with huge positive response from people all over the country and it has now become the most reliable e-commerce platform to buy mobile phones in Bangladesh.
Reference: GP Shop
Problem: Customer service was traditionally done by human agents. But the introduction of AI and Chatbots in recent times has forced companies to adopt this new trend for providing better customer service.
Solution: We have developed a Chatbot for one of our client’s Facebook page. It works as the first contact point whenever someone messages the page. Based on our algorithm the Chatbot provides quick solutions to many issues for the customers. There is option to handover the chat to a human agent whenever the customers feels necessary.
Result: The Chatbot we developed is the first in that particular industry. Per day the Chatbot is currently serving 8000+ queries from 2000+ customers.
Problem: This is a very well known furniture brand in Bangladesh. They had a catalog type website but they wanted to create an interactive E-commerce platform.
Solution: We have designed and developed the E-commerce platform both for web and mobile and integrated it with the client’s ERP system.
Result: No other furniture brands in the country has similar website. This is the most functional and creative web platform for customers to buy furniture in Bangladesh.
We have been taking service from Ergo since 2011. They are very good at designing the customer journey and implement it on time. The main strength of Ergo is its people, their supportive attitude with flexibility and right mindset. I wish them all the success.
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